Privacy Policy

Last updated: 29 August 2026

GlobalDash Express (“we”, “us”, “our”) operates globaldashexpress.com and provides local and international shipping and package-tracking services. This policy explains what personal information we collect, why, how we use and protect it, and the choices you have. By using our website or shipping services, you agree to this policy.

1. Information we collect

Shipment information. When a shipment is booked, we collect the sender’s and receiver’s full name, street address, city, postal/ZIP code, country, phone number, and email address, along with package details (weight, contents category, service type, and a tracking number).

Website information. When you request a quote or contact us, we collect the origin and destination, package weight and type, your email address, and anything you include in your message.

Technical information. Like most websites, our hosting provider automatically logs technical data such as IP address, browser type, and pages visited, for security and performance. Our site uses only the essential cookies needed to function; we do not use advertising or cross-site tracking cookies.

2. How we use your information

• To arrange, carry out, and deliver shipments.
• To generate tracking numbers and show real-time status.
• To send automatic email notifications to the sender and receiver when a shipment’s status changes, and to let the receiver confirm or correct their delivery details.
• To respond to quote requests and support enquiries.
• To meet legal, customs, and regulatory requirements for cross-border shipping.
• To protect against fraud and keep our service secure.

3. When we share information

We share personal information only as needed to run the service:

• Delivery and logistics partners who handle pickup, transport, customs clearance, and final delivery.
• Customs and government authorities where required by law for international shipments.
• Service providers who help us operate (for example, our website host and email delivery provider), under obligations to protect the data.
• Legal authorities where we are required to comply with a lawful request.

We do not sell your personal information, and we do not share it for third-party advertising.

4. International transfers

Because we handle international shipping, sender and receiver details are necessarily transferred to, and processed in, the destination country and any country a shipment passes through, including by customs authorities and delivery partners there. This is required to deliver your shipment.

5. How long we keep it

We keep shipment records for as long as needed to provide the service, resolve claims, and meet legal, tax, and customs record-keeping obligations, after which they are deleted or anonymised.

6. Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to or restrict certain processing. To make a request, email info@globaldashexpress.com. We may need to verify your identity before acting. If you are in the EU/EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

7. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) and access controls. No method of transmission or storage is completely secure, but we work to protect your data and limit access to those who need it.

8. Children

Our services are for adults and businesses. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this policy as our service or the law changes. We will post the updated version here with a new “Last updated” date.

10. Contact

Questions or requests: info@globaldashexpress.com.