Last updated: 29 August 2026
These Terms of Service (“Terms”) govern your use of the GlobalDash Express website (globaldashexpress.com) and our shipping and tracking services. By booking a shipment, tracking a package, or otherwise using the service, you agree to these Terms. If you use the service on behalf of a business, you confirm you are authorised to accept these Terms for it.
GlobalDash Express provides local and international shipping and a real-time tracking page. Tracking information is provided for convenience and is updated by our staff as a shipment moves. While we work to keep it accurate and current, tracking status and estimated arrival times are indicative and not guaranteed.
You are responsible for giving complete and accurate shipment details, including sender and receiver name, address, postal code, country, phone number, and email. We send the receiver an email so they can confirm or correct their delivery details. We are not responsible for delays, misdelivery, or extra costs caused by incorrect or incomplete information provided to us.
You may not ship anything prohibited by law or by any carrier, customs authority, or country involved in the shipment. This includes, without limitation, illegal drugs, weapons and explosives, hazardous or dangerous materials, counterfeit goods, currency, and any item restricted for the origin or destination. We may refuse, hold, or return any shipment we reasonably believe breaches this section, and you remain responsible for any resulting costs or penalties.
Delivery and transit times are estimates and depend on factors outside our control, including customs, weather, and local conditions. We do not guarantee a specific delivery date or time unless agreed in writing for a specific shipment.
Quotes provided through the website or by email are estimates based on the information you give us. They may change if the actual route, weight, dimensions, or contents differ, or if additional charges such as customs duties or taxes apply.
For international shipments, the sender or receiver may be responsible for customs duties, taxes, and clearance charges imposed by the destination country. These are set by the relevant authorities, not by us, and are payable in addition to shipping charges.
If a shipment is lost, damaged, or delayed, you can file a claim by following the process on our File a Claim page. Claims must be submitted promptly with the tracking number and supporting details. Our liability for loss or damage is limited to the extent permitted by applicable law and any coverage that applies to the shipment.
To the fullest extent permitted by law, GlobalDash Express is not liable for indirect, incidental, or consequential losses (such as lost profits or business interruption) arising from use of our service. Nothing in these Terms excludes liability that cannot be excluded by law.
Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.
We may update these Terms from time to time. The current version will always be posted here with a “Last updated” date. Continued use of the service after changes means you accept the updated Terms.
These Terms are governed by the laws of the jurisdiction in which GlobalDash Express is registered, and disputes will be handled by the courts of that jurisdiction, except where applicable law gives you the right to bring a claim elsewhere. [Business owner: confirm your registered country/state here so this clause names it specifically.]